We are looking for a skilled and proactive IT Desktop Support Engineer to join our team. The candidate will be responsible for providing technical support to end-users, maintaining IT infrastructure, and ensuring smooth day-to-day operations across desktops, laptops, and network systems.
Key Responsibilities:
>Provide first-level and desk-side technical support to end-users
>Install, configure, and maintain desktops, laptops, printers, and peripherals
>Troubleshoot hardware, software, and network connectivity issues
>Manage user accounts, permissions, and Active Directory (AD) tasks
>Provide support for MS Office, Outlook, and other business applications
>Coordinate with OEMs/vendors for hardware and software issues
>Maintain IT asset inventory, records, and documentation
>Escalate unresolved issues to relevant teams and follow up for closure
>Ensure timely resolution of tickets as per defined SLAs
Required Skills & Qualifications:
>Graduate in IT, Computer Science, or related field
>2+ years of relevant experience in desktop/IT support
>Strong knowledge of Windows OS, hardware troubleshooting, and basic networking
>Familiarity with Active Directory, ticketing tools, and remote support tools
>Good communication and interpersonal skills
>Ability to work independently and manage multiple priorities
>Willingness to work on-site at any of the listed locations