We are seeking a motivated Service Desk I Analyst to provide technical support, troubleshoot IT issues, and deliver exceptional customer service in a fast-paced support environment.
Key Responsibilities
✅ Provide Help Desk and Call Center support
✅ Troubleshoot hardware, software, and network issues
✅ Manage tickets and document resolutions
✅ Support Microsoft 365 and enterprise applications
✅ Monitor systems and assist with maintenance activities
✅ Follow IT security and operational procedures
Required Skills
✔ Service Desk / Help Desk experience
✔ Strong customer support skills
✔ Knowledge of Windows operating systems
✔ Experience with ticketing tools such as ServiceNow, Remedy, or Salesforce
✔ Basic networking knowledge (routers, switches, protocols)
✔ Familiarity with Microsoft 365
Preferred Experience
⭐ PowerShell
⭐ Cisco Finesse / Jabber
⭐ Grafana
⭐ UEM Tools
⭐ Telecommunications or network support environments