🔑 Key Responsibilities:
• Handle inbound & outbound customer calls professionally
• Resolve customer inquiries, complaints & service requests
• Maintain CRM records and case logs accurately
• Ensure high customer satisfaction
• Collaborate with teams for issue escalation & resolution
• Promote customer loyalty through excellent service
📌 Requirements:
• Excellent verbal communication in English
• Strong problem-solving & multitasking skills
• Familiarity with CRM tools is a plus
• Positive attitude, empathy & patience
• 6-day working week with rotational off
✨ Benefits:
✔ Provident Fund (PF)
✔ Health Insurance
✔ Career Growth Opportunities
✔ Professional Development