Job Responsibilities:
✅ Handle inbound and outbound customer/vendor calls and emails
✅ Resolve customer queries related to insurance policies and claims
✅ Address customer complaints and escalations professionally
✅ Follow standard operating procedures to provide accurate information
✅ Research and identify solutions for customer concerns
✅ Escalate unresolved issues to supervisors when required
✅ Maintain accurate call logs and customer records
✅ Support reporting, data analysis, and process improvement initiatives
Key Skills Required:
✔ Excellent English communication skills (verbal & written)
✔ Strong customer service and problem-solving abilities
✔ Attention to detail and logical reasoning skills
✔ Proficiency in MS Excel and PowerPoint
✔ Team player with a positive and adaptable attitude
✔ Ability to work in a fast-paced environment
Eligibility Criteria:
🎓 Graduate (Bachelor's Degree Mandatory)
📞 1–3 years of experience in an International Voice Process
📈 Experience handling 50–60 calls daily
🚫 Candidates with only blended process experience will not be considered
⭐ Insurance Claims experience will be an added advantage
What We Offer:
💰 Attractive Salary Package
🎯 Performance-Based Incentives
🌙 Night Shift Allowance
📈 Career Growth Opportunities