This is not a traditional operations role. We’re looking for someone who can design, structure, and scale managed services offerings—turning delivery strengths into repeatable, outcome-driven solutions.
You’ll work closely with market leaders, architects, and delivery teams to create scalable service models aligned with real client needs across industries.
🔧 What You’ll Do
📌 Managed Services Strategy
Identify market opportunities and unmet client needs
Convert delivery capabilities into scalable MSS offerings
Align services across industries, platforms, and domains
📌 Service Productization
Build frameworks, governance models, and lifecycle structures
Define service catalogs, SLAs/KPIs, reporting, and playbooks
Standardize and scale services across multiple clients
📌 Collaboration & Execution
Partner with architects, delivery, and sales teams
Support discovery sessions and pilot implementations
Refine offerings based on real-world feedback
📌 Innovation & Optimization
Integrate automation, AI, and operational intelligence
Develop reusable IP, templates, and accelerators
✅ What We’re Looking For
15+ years in IT services, consulting, or managed services transformation.
Proven experience building or transforming managed service offerings.
Strong expertise in:
Service lifecycle & governance models
Service catalog & operating model design
AMS transformation / SIAM / service transition
Ability to convert project-based work into scalable service models
Excellent stakeholder management & problem-solving skills
➕ Nice to Have
Exposure to platforms like Salesforce, ServiceNow, Azure, SAP, Cybersecurity, or EDI
Experience in consulting or global SI organizations
Background in AI-enabled or automation-driven services