Job Details
About the Role:
We are looking for a proactive and tech-savvy Customer Support & Sales Engineer Intern to support our television network clients in Canada. This role combines customer support, technical setup, and basic sales engineering responsibilities, offering hands-on experience in a fast-paced remote environment.
Key Responsibilities:
Provide customer support to clients for television network services and devices
Assist customers with setup, configuration, and troubleshooting of TV devices
Develop and implement customer support strategies to enhance user experience
Collaborate with internal teams to resolve technical and service-related issues
Maintain and update MIS reports regularly with accurate data
Support pre-sales and post-sales activities, including product guidance and demos
Ensure timely resolution of customer queries while maintaining high satisfaction levels
Required Skills & Qualifications:
Pursuing or recently completed a degree in Engineering, IT, Electronics, or related field
Basic understanding of TV devices, networking, or consumer electronics
Strong communication skills (verbal & written)
Ability to handle international clients (Canada) professionally
Good analytical and problem-solving skills
Familiarity with MIS reporting and Excel is a plus
What You’ll Gain:
Hands-on experience in customer support and sales engineering
Exposure to international clients and remote work culture
Opportunity for full-time extension based on performance
Real-world experience in television network systems and devices