Job Details
Job Description
Knowledge of LAN and WAN Systems
First level Support to end users
Validation and resolution of the alert received by way of trouble shooting on the system
Escalation and resolution follow-up with other parties like vendors
Co-Ordinate and support activities planned by Core Infrastructure team
Microsoft Office Suite 2003/2007/2013
Configuration and support of MS-Outlook,O365 and other emailing systems
Support Skype/Teams
Windows XP/7/10 and Apple Macintosh Operating systems
Understand Active directory
Understand protocols ? LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs
Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices
Network end point testing
Antivirus End point protection