Service Assurance

Responsibilities: - Part of the ServiceAssurance team handing customer complaints - Key tasks include trouble-shooting, trouble-ticket management, fault management - Qualification: BSC / IT Graduate, Preferably Diploma in Electronics /Computer /Telecom -Experience: 0-2 years of Telecom experience preferably in Telecom assurance for end users. Experience in Service Management and Assurance in leading Telco. - Skill Requirement: Excellent communication and interpersonal skills. Demonstrated approach to problem solving. Good knowledge in telecom end to end processes. Exposure to telecom technologies such as FTTx/HFC, VDSL, etc. Exposure in Trouble-ticket systems Knowledge/Experience in DSLAM?s, Alcatel 7330, 7302 switches & Alcatel EMS Network element configuration and troubleshooting. Readiness to work in Australian shifts