Software Engineer 1

Job Description: - A Boomi Software Support Engineer on the Triage Team knows that to make our customers wildly successful not only do they need to be an expert Boomi and a wide range of IT concepts, they must also be a teacher, detail oriented, and attentive to customer needs. - As this is a customer facing role, strong communication and presentation skills along with customer empathy is paramount. - You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a wide audience with technical and non-technical backgrounds. - The ideal candidate will be a strong troubleshooter, have a passion for helping customers, and comfortable working in a fast-paced environment. Requirements: - Working hours are: Monday ? Friday Midnight ? 8 am Eastern Time /17:30 IST ? 17:00 - Eastern Time/ 02:30 IST - Willingness to work a rotating shift, if needed - Strong presentation and communication skills - Detail oriented, attentive, and empathetic to customer needs - Desire to work with customers daily - Ability to excel in a face-paced environment - Strong written and verbal communication skills with a focus on being able to summarize and articulate complex technical topics to technical and non-technical audiences Willingness and ability to be on-call - A passion to solve customer problems using your refined communication skills to coach and train customers - Practical experience installing, administering, and troubleshooting software applications running on the Cloud. Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) - Knowledge of and practical experience working with software applications running on Linux and Windows - Fundamental understanding of JVMs - Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP - Preferred experience with programming and scripting languages Java, Java Script, React, Groovy - Preferred experience administrating Netsuite, Salesforce, Hadoop, Relational and NoSQL Databases Preferred experience with Orchestration and Containerization Kubernetes, Docker Desirable Requirements - Bachelor?s degree in computing engineering or computer science. - 0 ? 4 yrs of validated experience.