Job Details
Job Description:
We are looking for Associate Software Engineers to join our Global Customer Support team. In this role, you will use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency.
Our Ideal Candidate:
- Clear understanding of databases concepts
- Constructively work together as a team, sharing ideas.
- A high degree of analytical and problem-solving abilities.
- Possess good communication and customer-relationship skills ? responsiveness, sensitivity, diplomacy
- Comfortable working both independently and collaboratively.
- Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges.
- Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.
Your Responsibilities:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers? success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.