Associate System Engineer

Job Description: He/she will detect and resolve issues independently and work proactively to ensure the maximum availability of the environment and to resolve issues for the end users. Qualification & Experience: - Engineering graduate any stream - Understand the business requirements & specifications. - Design, develop, test and document software/application modules. - Ability to learn and master Technical and Functional areas in SAP - Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce & address application issues - Ability and willingness to learn about high performance computing - Individual & proactive Way of Working. - Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes in Agile methodologies Responsibilities: - His/her primary functions are incident / problem management, Major issues resolution & continuous Service Improvements. - End-to-end responsibility to assure operational availability for end users. - Provide day-to-day support for production processing by solving incidents and requests raised by the user community and an ongoing event and alert management related to Application usage, availability and performance inside a defined support environment. - Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events that might negatively/positively affect the programme / process/ function objectives and he/she categorizes them. He/she takes corrective and preventive actions accordingly. - Analyze and propose/implement to Improve incident resolution quality - Perform incident categorisation/classification & find out critical issues/most popular incidents and do root cause analysis - Perform root cause analysis for critical incidents & trend analysis for proactive measures - Write/Update knowledge management articles with incident analysis - Participate in Agile Development activities and deliver features for fix/improvement in the Applications support areas. - Contribute to continuous improvement initiatives on demand - Excellent communication skills to work in a globally distributed team