System Engineer Trainee

Job Description: - This role is an exciting opportunity for a high-energy, enterprising individual to join a high-caliber team in shaping and managing infrastructure support. - An opportunity also to work with well-known clients where we have existing relationships. - L1 support engineer in infrastructure support will be playing a primary role in managing the Customer infrastructure. Role and responsibilities: - Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond - Collate and interpret information from various sources to help diagnose the issue. - Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes. - Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required. - Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix) - Write end user mass communications, and share them as per process - Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis - Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations. - Perform infrastructure health checks and flag issues based on impact. - Manage and maintain EM7 & SolarWinds Monitoring Systems. - Identify problems, and frequently present viable solutions to problems. - Handle multiple priorities with multiple clients / ability to work in multi-client environment. - Should be open to suggest and help implement process improvements and development opportunities for self and the team. - Consistently demonstrates good customer service throughout the area of responsibility. - Co-operate with other teams. Actively encourage strong working relationships with other teams. Required Skills Technical skills requirements: - The candidate must demonstrate proficiency in, - Willingness with US based and 24×7 support environment - Learning zeal - Willing to learn and develop new skills. - Understanding of IT service landscape. - Understanding and willingness in system/Network administration. - Basic understanding of Networking. - Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Nice-to-have skills: - Basic Understanding of IT and system/Network administration - Windows administration - Linux - Networking - Citrix - Public Cloud Qualifications: - 0-2 years of total experience, in IT infrastructure environment - B.Tech /B.E/BCA/BSc(IT)degree from a reputed university.