Job Details
Job Description:
- Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
- Troubleshooting desktop / laptop OS issues
- Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
- Installation/re-installation/configuration / Troubleshooting of software/applications
- Installation / configuration / Troubleshooting of e-mail client
- Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
- Install approved patches onto desktops / laptops which have failed automatic update
- Remove virus from respective desktop / laptop
- Handle IMAC?s (pre-approved, low impact ? Install, Move, Add and Change)
- OS builds from approved image
- Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
- Ability to quickly analyze & diagnose technical problems
- Problem determination and resolution within SLA?s
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Willing to Work on Shifts based on the projects need
- Desktop/phone setup for projects.
- Reducing repetitive calls.
Qualifications: Graduate