Job Details
Job Description:
As Technical Engineer, you are responsible to support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems.
Responsibilities:
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
Providing remote Infrastructure support delivery and performing problem cause analysis.
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise:
Fundamentals of IT
Basic Concepts in Networking, Windows, Linux, Unix and other OS
Basic Knowledge of concepts about databases
Basic Knowledge of Z/Os and Operations Monitoring
Fundamentals of SAN, Back-up and Restore Technology
Fundamentals of Cloud and Cloud Computing
Preferred Technical and Professional Experience:
We are looking for BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.
65% or 6.5 CGPA above are eligible to apply.
All subjects will be considered including elective/optional subjects
No current Backlogs