Job Details
ROLE & RESPONSIBILITIES:
- Solution to the technical queries & Trouble shooting of the issues related to Desktop, Printer, Network, Hardware and Software.
- Receiving calls and to be able to respond to client concerns/ request that are basic technical in nature.
- Need to perform problem determination (Level 1 & Level 2 & 3) in support of contracted scope of services related to hardware & software.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and Voice Response Unit.
Requirements:
- Bachelors or an Associate?s degree in IT, software, systems, or other equivalent experience
- 3+ years of Technical Support experience.
- Excellent Communication Skills. Fluent in English
- Flexible to work in 24/7 Shifts.
- willing to work in Voice based process.
Interested candidate can share their resume to hr@technospecs.com or connect with the team at: 0172-4677177 Reference: www.eduinq.com